WhatsApp is the closest thing the world has to a universal messenger. Owned by Meta since 2014, it handles text, voice notes, photo sharing, and free voice and video calls over the internet, and in many countries it has effectively replaced SMS. If the people you need to reach are in Europe, Latin America, India, or most of Africa, they are almost certainly on it.
Every personal chat and call is protected by end-to-end encryption based on the Signal protocol, which means neither Meta nor anyone intercepting your traffic can read message content. That is a genuinely strong guarantee, and it is on by default. The caveats sit around the edges: metadata, backups, and the data WhatsApp shares with other Meta companies. We cover each of these below.
Staying in touch across borders
International texting and calling cost nothing beyond your data plan. For families spread across countries, WhatsApp remains the lowest-friction option because the other person almost certainly has it installed already.
Group coordination
Groups support up to 1,024 members, with polls, event-style announcements, and admin controls. School classes, sports clubs, and neighbourhood groups tend to live here, for better or worse.
Small-business contact
Many small businesses take orders and answer questions through WhatsApp. The separate WhatsApp Business app adds catalogues and quick replies, while regular users can message any business without extra setup.
End-to-end encrypted chats and calls
Message content, calls, and shared media in personal chats are encrypted with the Signal protocol. Not even WhatsApp's servers can read them. You can additionally verify a contact's security code in person for high-stakes conversations.
Voice and video calls
One-to-one and group calls (up to 32 participants for audio) work reliably even on weak connections, which is a large part of why the app dominates in regions with expensive mobile data.
Communities and channels
Communities bundle related groups under one umbrella; Channels provide one-way broadcast feeds from organisations and public figures. Both are optional and stay out of the way if you only want private chats.
Multi-device support
You can link up to four companion devices, including the desktop apps and WhatsApp Web, without keeping your phone online. Linked devices get their own encryption keys, and each one is listed and revocable in settings.